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We want you to enjoy what you ordered, but if something isn't right, let us know. Returns are always available on items that have not been customized.
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No Hassles - Our top priority is to provide the best possible service, and that is why we want to have the best return policy available. If for any reason you are not satisfied with your purchase, you may return the item for a refund. Returns must include a receipt and the items must be in original condition, including tags and labels. Once we receive the returned merchandise, we will credit your account within 10 business days. Shipping charges are not included in the refunded price.


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Please review the following Return Exclusions prior to returning your merchandise:

Returns must be in original condition, unworn/unused with attached tags, manufacturer's tags and/or any accompanying materials that were originally included when the item was received.

All items returned will be inspected upon arrival and will be declined for one of the following reasons:

  • Return is outside of the return policy
  • Item appears worn, washed or used
  • Item is non-returnable (customized, final sale, etc.)
  • Sanitary lining has been removed from an undergarment
  • Item was damaged after delivery
  • Item is altered
  • Item is returned with holes
  • Item is stained (dirt, makeup, food, etc.)
  • Item is returned without attached tags, manufacturer's tags and/or any accompanying materials that were originally included when the item was received
  • For more information regarding our return process, please review our Return Instructions.
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Return Instructions

Returning merchandise is easy and hassle free. Follow the instructions below to ensure we continue providing the best possible service.

  1. Complete the return form you received with your shipment or print a new Return Form. (You will need Acrobat Reader to view this document. Acrobat Reader can be downloaded at http://www.adobe.com). Include it with the item(s) you're returning.

  2. Place the return label from your package on the return. If you use this label, we'll deduct $5.50 from the credit you'll be receiving to cover return shipping costs. If the return is our fault, you will not be charged this $5.50 fee.

  3. If you're returning from outside the United States, or don't want to use our label, please send your package, prepaid, via the carrier of your choice. Whichever carrier you choose, we suggest you insure the package and ship via a trackable method.

  4. Unless your packing slip directs you to ship your return item(s) to a different address, please ship your package to:

    Fanatics Retail Group Returns
    5245 Commonwealth Avenue, Suite 200
    Jacksonville, FL 32254

    If returning from Canada, please ship your package to:

    Fanatics Retail Group Returns
    4240 Harvester Road, Unit 2
    Burlington, ON L7L0E8

Please Note:

  • If items are returned after our return policy, we will not be able to accept your return and will donate your merchandise to a charity of our choice. A merchandise credit or refund will not be credited to your account.

  • Customized items are not eligible to be returned. If a customized item is returned, we will not be able to accept the return and will donate your merchandise to a charity of our choice.

  • If an item is returned to us in error (order not placed on our site), we will ship your merchandise back to you.

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Damaged or Defective Products
We apologize if you have received a damaged or defective item and will gladly resolve this issue as soon as possible. Please note: All damaged/defective merchandise must be reported within 30 days of your order's ship date for packages shipped within the United States, and within 45 days of your order's ship date for packages shipped Internationally. If we are notified of your damaged item(s) after this timeframe, we will be unable to process your request.
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Returning a Wrong Item Received
We apologize if you have received an incorrect item and will gladly resolve this issue as soon as possible. Please note: All incorrect merchandise must be reported within 30 days of your order's ship date for packages shipped within the United States, and within 45 days of your order's ship date for packages shipped Internationally. If we are notified of an incorrect item(s) after these timeframes, we will be unable to process your request.
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Product Warranties
Warranty information comes packed with your item.
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